1. Overview
At Cotsyn IT Services, we strive to provide excellent service and customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.
2. Service Cancellation
2.1 Before Service Commencement
If you cancel your order before we begin work on your project:
- Full refund will be processed within 7-14 business days
- Refund will be issued to the original payment method
- No cancellation fees apply
2.2 After Service Commencement
If you cancel after work has begun:
- Refund amount will be calculated based on work completed
- Completed work will be charged at standard rates
- Remaining balance will be refunded within 14-21 business days
3. Refund Eligibility
3.1 Eligible for Full Refund
You may be eligible for a full refund if:
- Service is cancelled before work begins
- We fail to deliver services as per agreed specifications
- Service is significantly delayed beyond agreed timeline (more than 30 days)
- Technical issues prevent service delivery that cannot be resolved
3.2 Partial Refund
Partial refunds may be provided in the following cases:
- Service is cancelled after partial completion
- Client requests changes that significantly alter the original scope
- Service is delivered but requires substantial modifications due to our error
3.3 Non-Refundable Services
The following are generally non-refundable:
- Domain registration fees (once registered)
- Third-party service fees (hosting, SSL certificates, etc.)
- Services that have been fully delivered and accepted
- Custom development work that has been completed and delivered
4. Refund Process
4.1 Requesting a Refund
To request a refund:
- Contact us via email at info@cotsynitservices.com
- Provide your order number and reason for refund
- We will review your request within 5 business days
- You will receive a response regarding approval or denial
4.2 Refund Processing Time
Once approved, refunds will be processed:
- Credit/Debit Cards: 7-14 business days
- Bank Transfers: 14-21 business days
- Digital Wallets: 3-7 business days
Note: Processing times may vary based on your bank or payment provider.
5. Hosting and Domain Services
5.1 Hosting Refunds
Hosting service refunds:
- Refund available within 30 days of initial purchase
- Pro-rated refunds for unused hosting period
- Setup fees are non-refundable
5.2 Domain Refunds
Domain registration fees are generally non-refundable once the domain is registered. However:
- If domain registration fails, full refund will be provided
- Domain transfer fees are non-refundable
- Domain renewal fees follow the same policy as initial registration
6. Dispute Resolution
If you are not satisfied with our refund decision:
- You may request a review by our management team
- Provide additional documentation or information
- We will conduct a thorough review and respond within 10 business days
- Final decision will be communicated in writing
7. Chargebacks
We strongly encourage direct communication to resolve any issues before initiating a chargeback. Chargebacks may result in:
- Immediate suspension of services
- Additional fees and charges
- Permanent ban from our services
Please contact us first to resolve any disputes amicably.
8. Modifications to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.
9. Contact Us
For refund requests or questions about this policy, please contact us:
Cotsyn IT Services
H-48 Near Vishwakarma Road Sector 104 Noida
Phone: +91 63924 67696
Email: info@cotsynitservices.com
Refund Requests: Please include "Refund Request" in the subject line